Returns

Richardsons Cycle Returns Policy

*Please Include A completed Copy of our Returns Form with Any Items Returned*

Download: Richardsons Cycles Returns Form

• We offer a 30 day returns period
• We will only refund return postage costs on damaged/ faulty goods and not if you have changed your mind or ordered incorrectly.
• If you would like us to arrange collection via courier then we can do so. Please contact us for a Quote. We can only refund up to £10 for private postage of faulty or damaged items.
• Refunds will only be returned to the original payment method — this may take 5-10 working days to appear depending on how you paid, starting on the day that your refund is issued by our returns team.
• We are unable to accept returns where the goods or packaging has been used, lost, damaged or is otherwise not in the condition you received it in. Bikes must be returned in a securely packaged bike box - – if you need to purchase a replacement, Please go to richardsonsonline.co.uk and search “new bike box”
• We cannot accept returns without a completed returns form.
• We cannot accept returns on food, energy products, videos, DVD's, face masks, personalised goods, software, gift vouchers, safety equipment or under garments.
• We are unable to offer a refund without proof of purchase.
• It is your responsibility to inspect your goods upon receipt to ensure they are what you have ordered. Once goods have been used it will be considered an acknowledgement that you are happy.
• Initial shipping costs are non-refundable.
• When returning your order under warranty please make sure any items of clothing, footwear or bikes have been suitably cleaned - failure to do this may delay or invalidate your warranty claim.
• Any damage caused in transit - as a result of inadequate packaging - is the responsibility of the sender. Signing for items that have clearly been damaged by the courier is the responsibility of the receiver.

• It is your responsibility to ensure that the item is returned to us in a safe and secure manner, we suggest that you use a recorded postal/courier service. Please ensure that the service you use covers the value of the goods in the parcel.
• If you wish to exchange an item for any reason the quickest and simplest way to do this is to place a new order for the item you want and return the other item for a refund.

Items that are Faulty or Damaged

• If the item that has been received is faulty, damaged or not as described then we will cover the cost of return postage [up to £10] and offer a refund or exchange.
• Important information to note about returning faulty, damaged or not as described items:
• Richardsons Cycles issue no warranties, all warranties are issued by manufacturers. For this reason we may need to send your goods to the manufacturer for inspection before taking any action. Please see the relevant manufacturer's website for full warranty information.
• Only products that are faulty, damaged or not as described from ourselves are eligible for free postage and returns/ exchanges. If damage has been caused through wear and tear, improper care or some other factor beyond our control then it will not be covered.
• Once an item has been used, or if packaging has been damaged it can still be returned to us, however we - and the manufacturer - reserve the right to offer a repair, replacement or partial refund.
• Remember it is your responsibility to ensure that returned items are packaged appropriately - any damage caused in transit [as a result of inadequate packaging] will be chargeable.
• Please note: we cannot accept any cycle warranty claim or return for incorrect pedal fitment or damage to crank arms caused by incorrect assembly. If the wheel on the bike you've ordered becomes untrue through use, it is not covered under warranty. We always recommend having your bike assembled by a professional; failure to do this may invalidate your warranty.