Terms & Conditions

Richardsons Cycles Terms & Conditions

richardsonsonline.co.uk (“Richardsons Cycles”)

Trading for Over 50 Years, Richardsons Cycles is a chain of retail cycle stores.

We currently have 6 established, professional and thriving cycle stores in the East Anglia region of the U.K.

These are located in: - Corby - Stamford - Peterborough – St Ives - Kings Lynn - Huntington.

RICHARDSONS CYCLES.

Company Name: Richardsons Cycles

Company no: 124522

Incorporated in England and Wales

Registered Office:
Richardsons Cycles,
Thorney Road,
Milking Nook,
Newborough,
Peterborough,
PE6 7PJ

VAT reg no 119 9032 67

GENERAL

1. We reserve the right to amend all prices and product specifications at any time without notice. Specifications of products are subject to manufacturers continued improvement policy, which means products received may not be exactly as described. all products may vary from Illustration.

1. “Working day” shall mean any day excluding Saturdays, Sundays and public holidays.
2. These conditions shall apply to all the company’s quotations and contracts, orders (including telephone orders) for the sale or supply of goods accepted by the company. For the trade buyer, any other terms or representations, whether implied by statute, made prior to, collateral with or subsequent to the contract or order are hereby excluded and shall not be binding upon the company. For the consumer purchaser, additional conditions shall only be binding upon the company if confirmed in writing by the company.

4. The company reserves the right to amend technical or clerical errors in any order without notice. In addition, the buyer shall ensure that all details contained within the order are correct and no liability for any error or inaccuracy shall lie with the company.

PURCHASING FROM US.

1. By submitting your order on this website, you are offering to buy the goods and allowing us to use your personal details for the purposes of supplying goods (including passing your details onto couriers and other subcontractors). We will not use your details for any other purposes, please see our privacy policy for more details. We are not obliged to supply the goods to you until we have confirmed acceptance of your order and this is when the contract is made. You do not own the goods until we receive payment in full.
2. Web based prices are given on the assumption that no variation in the price will be made by the manufacturer/sole importer and that Government levies remain unaltered. In the event of such changes, orders placed before the variation will remain the same price and no further increases will be passed to customer.

1. Please note: All Website and Mail Order payments are processed at the point of purchase.
2. We endeavour to ensure that all pricing information on the Website and any subsequent publications are correct. Occasionally, however, an error may occur and Products may be mispriced. If a Product’s correct price is lower than the price stated on the Web Store, we will charge the lower amount and send you the Product. If a Product’s correct price is higher than the price stated on the Web Store, we will, at our discretion, contact you and ask you whether you wish to proceed with the order at the correct price or cancel your order and notify you of such cancellation. We will not be obliged to supply products at an incorrect price.
3. Products may vary slightly from images shown on website.

Title and delivery

1. The title to the goods shall not pass to the buyer until the company receives payment in full (in cash or cleared funds) for the goods and any of the goods  that the company has supplied to the buyer in respect of which payment has become due, in which case title to the goods shall pass at the time of payment of all such sums. In the event that sums owing in respect of other items ordered within contract remain due, apportionment by this company shall take place without prejudice to the right to retain title in respect of all goods ordered.
2. All times given for despatch or delivery are approximate and time shall not be of the essence. The buyer agrees to allow 30 days in any written notice making time of the essence and further agrees to accept full liability in respect of delayed or late delivery or dispatch. In any event, delivery times are approximate and variable. When delivery is affected to the purchaser directly or to an independent delivery contractor as agent for the purchaser, risk shall pass to the buyer immediately.
3. The buyer is required to notify the company, in writing, of any shortage, miss delivery or other discrepancy immediately, or at the latest within five days of such failure, thereafter the buyer shall be liable for any such discrepancy. Where delivery is affected to the buyers own delivery contractor, loss or damage in transit claims should be made directly to the carrier. The company will assist purchasers in making their claim. Buyers should retain all packaging in the event of a claim or return within the terms of this agreement.
4. If you wish to make a change to an order or cancel it then it is important to note that our turnaround time on messages is 1 working day. There is a chance therefore that your request may not be picked up in time. If you need to make a change to your order, then you may be safer speaking to us directly Monday-Friday 9.30-5pm on 01223 322 450. Our despatch team also work on a 1 day turn around so there is a chance that your order will be despatched before we are able to make any changes. If this happens, Richardsons Cycles will not hold any responsibility for errors caused by incorrect information provided at checkout. If you wish to change your delivery address after an order has been placed, then we will require a proof of residency for the billing address in advance. Again, we will not be held responsible for orders that are sent out with incorrect information, even if you have contacted us.
5. Please note that certain products are not available for home delivery and are only available for click & collect from one of our stores.

Cancellation of orders and liability

1. A consumer buyer shall have the right to cancel any contract for goods made in accordance with these Terms and Conditions within 14 days from the day after delivery of the goods. Cancellation of the contract can be put into effect by emailing us at support@richardsonsonline.co.uk or writing to us at Richardsons Cycles, Thorney Road, Milking Nook, Newborough, Peterborough, PE6 7PJ
2. If a Notice of Cancellation is received by the Company in accordance with clause 22 the consumer buyer shall become liable to return the goods to the Company forthwith, to such address as directed by the Company preferably in their original packaging (and without having been installed or used) and at the consumer buyer’s sole expense.
3. If the consumer buyer fails to return the goods within 30 days of the cancellation of the contract, the Company shall be entitled to collect the goods from the consumer buyer and to recover any direct costs involved in such collection from the consumer buyer.
4. The Company shall effect a refund of any monies owing to the consumer in respect of the goods within 30 days from the date of cancellation of the contract. Such a refund will be subject to any set of monies to which the Company is entitled under clause 25.
5. Goods delivered to the buyer may be returned to the Company preferably in original packaging (packaging must be adequate for returning by post etc) and without being installed or used for credit within 14 days from the day after delivery of the goods.
6. The buyer confirms that they shall comply with any or all rules relating to installation of the product concerned and fully accepts that any loss which results from forced, misdirected, inappropriate or unqualified installation shall not be accepted by the company.
7. If you wish to make a change to an order or cancel it then it is important to note that our turn around time on messages is 1 working day. There is a chance therefore that your request may not be picked up in time. If you need to make a change to your order then you may be safer speaking to us directly Monday-Friday 9.30-5pm on 0330 555 0080. Our despatch team also work on a 1 day turn around so there is a chance that your order will be despatched before we are able to make any changes. If this happens, Richardsons Cycles will not hold any responsibility for errors caused by incorrect information provided at checkout. If you wish to change your delivery address after an order has been placed, then we will require a proof of residency for the billing address in advance. Again we will not be held responsible for orders that are sent out with incorrect information, even if you have contacted us.

Jurisdiction

1. This agreement shall be interpreted in accordance with English Law and industry custom and practice, and English courts shall have sole jurisdiction in respect of any dispute arising there from. In respect of Internet sales, jurisdiction or the agreement shall be with English Law.